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Service-Level Objective

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Service-level objective - Wikipedia

A service-level objective (SLO) is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.

https://en.wikipedia.org/wiki/Service-level_objective

  • Obliged - The entity that is required to deliver the SLO.
  • Validity Period - The time in which the SLO will be delivered.
  • Expression - This is the actual language that defines what the SLO will be.

https://en.wikipedia.org/wiki/Service-level_objective#cite_note-2