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Service-Level Agreement

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service level agreement

from https://en.wikipedia.org/wiki/High_availability

Availability % Downtime per year[note 1] Downtime per month Downtime per week Downtime per day
90% (“one nine”) 36.53 days 73.05 hours 16.80 hours 2.40 hours
95% (“one and a half nines”) 18.26 days 36.53 hours 8.40 hours 1.20 hours
97% 10.96 days 21.92 hours 5.04 hours 43.20 minutes
98% 7.31 days 14.61 hours 3.36 hours 28.80 minutes
99% (“two nines”) 3.65 days 7.31 hours 1.68 hours 14.40 minutes
99.5% (“two and a half nines”) 1.83 days 3.65 hours 50.40 minutes 7.20 minutes
99.8% 17.53 hours 87.66 minutes 20.16 minutes 2.88 minutes
99.9% (“three nines”) 8.77 hours 43.83 minutes 10.08 minutes 1.44 minutes
99.95% (“three and a half nines”) 4.38 hours 21.92 minutes 5.04 minutes 43.20 seconds
99.99% (“four nines”) 52.60 minutes 4.38 minutes 1.01 minutes 8.64 seconds
99.995% (“four and a half nines”) 26.30 minutes 2.19 minutes 30.24 seconds 4.32 seconds
99.999% (“five nines”) 5.26 minutes 26.30 seconds 6.05 seconds 864.00 milliseconds
99.9999% (“six nines”) 31.56 seconds 2.63 seconds 604.80 milliseconds 86.40 milliseconds
99.99999% (“seven nines”) 3.16 seconds 262.98 milliseconds 60.48 milliseconds 8.64 milliseconds
99.999999% (“eight nines”) 315.58 milliseconds 26.30 milliseconds 6.05 milliseconds 864.00 microseconds
99.9999999% (“nine nines”) 31.56 milliseconds 2.63 milliseconds 604.80 microseconds 86.40 microseconds

Service level agreements often refer to monthly downtime or availability in order to calculate service credits to match monthly billing cycles.

https://en.wikipedia.org/wiki/High_availability#Percentage_calculation

Notes pointant ici